HBS | Hospitality Business Solutions (U) Ltd is an established consulting and capacity-building agency specializing in Uganda’s tourism, travel, and hospitality sectors. 

Headquartered in Kampala, the firm partners with business owners to bridge operational gaps, scale digital adoption, and elevate service quality across the region. 

Core Services & Focus Areas

• Capacity Building & Staff Training: Hospitality Business Solutions agency conducts modular, on-site personnel training to refine service touchpoints across front-of-house, kitchen, and management divisions. 
• Digital Transformation & Marketing: Partnering with tech facilitators like Hotel Link Solutions and Webvator, we run continuous workshops to upskill properties in online bookings, room costing, and digital tool management. 
• Strategic Interventions: Providing operational turnaround roadmaps, structured recovery frameworks, and asset-strengthening plans for independent lodge and hotel owners. 
• Online Reputation Management: Advising accommodation providers on customer feedback collection methods and booking optimization frameworks. 

Industry Collaborations

Hospitality Business Solutions routinely works alongside major regional regulatory and sector development groups to execute national initiatives:

• The Uganda Hotel Owners Association (UHOA): Co-hosting specialized policy workshops, assessments, and national tourism expos.
• District Local Governments: Orchestrating regional digital literacy drives alongside bodies like the Wakiso District Tourism Office.
• Impact Programs: Historically developing specialized, free online training frameworks focused heavily on expanding professional pathways for women within hospitality and tourism.

Hospitality Business Solutions Client Segments Served

Their consulting portfolio spans a broad network of domestic and cross-border commercial properties: 

• Lodging & Safari Ecosystems: Luxury safari lodges, tented camps, national park eco-resorts, and beach resorts.
• Urban Hospitality: Up Market, Mid-tier hotels, serviced apartments, and active Airbnb setups.
• Food & Beverage Venues: Restaurants, specialty coffee shops, bars, and urban lounges. 
• Meetings and Events Venue Sector: We optimize space utilization, food and beverage (F&B) delivery, and audiovisual (AV) infrastructure to generate high revenue per square meter.

📞 Operational Information

• Office Location: Plot 40 Zana Town, Opposite Hotel Florida, Kampala–Entebbe Road, Kampala, Uganda.
• Leadership Contact: Reach out directly via phone at +256 774 795432 (Team Leader: Mr. Mamerito Ssenfuma) or +256 787 070551.
• Communications: Inquiries can be routed through info@hospitalitybusinesssolution.com or reviewed via the HBS Hospitality Business Solutions Uganda Facebook Page.